Refund policy
RETURNS & REFUNDS
We want you to be happy with your O.G order. If something isn't right, get in touch and we'll help sort it.
CHANGE OF MIND — ONLINE ORDERS
If you've bought a standard O.G product online, you have 14 days from the day you receive your order to let us know you'd like to return it.
Once you've told us, you have a further 14 days to send the item back.
Please contact info@odourguardbags.com before returning your order so we can provide the return details.
You are responsible for the cost of returning a change-of-mind order.
You can inspect your O.G product as you would in a shop, but please take reasonable care of it. If an item has been used or handled beyond what is necessary to inspect it and this reduces its value, we may make an appropriate deduction from the refund.
REFUNDS
Once your return has been received, we'll process your refund as soon as possible and no later than 14 days after receiving the returned goods or appropriate proof that they have been sent back.
Your refund will include the standard delivery charge originally paid.
If you chose a more expensive delivery option, we are only required to refund the cost of our standard delivery service.
Refunds will normally be made using the original payment method.
PERSONALISED & CUSTOM ORDERS
Products made specifically to your requirements or personalised for you cannot normally be returned simply because you've changed your mind.
This includes personalised engraving and genuinely bespoke custom builds.
A standard O.G product does not become a custom product simply because we make it after receiving your order.
Your rights if an item is faulty, damaged or not as described are not affected.
FAULTY, DAMAGED OR INCORRECT ITEMS
If there's a problem with your order, please contact us at info@odourguardbags.com with your order details and, where helpful, photographs showing the problem.
We'll work with you to put it right in accordance with your consumer rights.
Where goods are faulty, damaged or incorrect, you will not be expected to pay reasonable return costs where a return is required.
BARRAS PURCHASES
Items bought directly from us at the Barras do not have the same change-of-mind cancellation rights as online purchases.
If there's a fault with something you've bought from us at the Barras, please come and see us or contact info@odourguardbags.com and we'll get it sorted.
YOUR CONSUMER RIGHTS
Nothing in this returns policy affects your statutory rights under UK consumer law.
CONTACT
For returns, refunds or problems with an order: